What we are doing for your safety

Our commitment to your peace of mind

We are committed to making your holiday a time of peace and tranquillity by taking specific measures for your safety.

Booking and cancellation conditions

We have introduced more flexible cancellation conditions to reflect your needs:

  • Free cancellation up to 10 days before the arrival date.
  • For bookings confirmed by a deposit and subsequently cancelled for reasons related to the Covid-19 emergency, it is possible to request a voucher for the amount of the deposit to be used for onother week.

Cleaning and sanitising spaces

  • Every day we sanitise the common areas and rooms with professional antiviral products.
  • We ensure constant ventilation in all areas of the property.
  • We provide hand sanitisers at different points in the hotel.
  • Before check-in, we sanitise your room.
  • We use Personal Protective Equipment such as disposable gloves and masks for cleaning of rooms.


  • We sanitise the kitchen spaces daily.
  • Cooks use gloves and masks when processing food.
  • Waiters use masks during service.
  • The buffet service will be active and the use of disposable gloves and masks will be required.

Activities for adults and families

  • Most activities are carried out outdoors.
  • The excursion programme may be subject to variations depending on the regulations regarding the number of participants.

Other useful information

  • Distance to the hospital and first aid centre: 29 kilometres.
  • Some services may be suspended or subject to change depending on the guidelines. Please excuse us for the temporary inconvenience, thank you.
  • Please bring your personal mask, which you will need to stay in the common areas of the hotel, in the dining room, on excursions and outings outside the hotel.


The security measures that are adopted will be continuously updated according to the guidelines provided by the WHO, the Istituto Superiore di Sanità (National Institute of Health) and/or regional or national government regulations.

Last updated 16 giugno 2021.

Summer Winter


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Family Hotel Ciampian s.a.s. di Vadagnini Roberto & C.
Strada Saslonch, 3 - 38035 Moena (TN)
Tel. +39 0462 573186 - Fax +39 0462 573419
P.iva 02491860223

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